cw999's Privacy Policy
cw999 places the highest priority on protecting your personal information — this policy explains how your information is collected, used, and stored.
This privacy policy was last revised. cw999 reserves the right to update this policy at any time. Continued use of the platform after any changes will be considered your acceptance of the updated terms.
1 Introduction & Scope
cw999 ("we", "us", or "the platform") operates a trusted online entertainment service for users in Bangladesh. This privacy policy ("policy") explains how cw999 collects your personal information, the purposes for which it is used, who it is shared with, and how it is kept secure.
This policy applies to the https://cw999.bar website, the mobile version, and all cw999 services. By using our platform, you are considered to have accepted the terms set out in this policy. Please read this policy carefully and contact us if you have any questions.
cw999 provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors.
2 What Types of Information We Collect
cw999 may collect the following types of information in the course of building a service relationship with you:
2.1 Information You Provide Directly
When you register on our platform or use our services, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Identity document details (for required verification)
- Payment information — bKash, Nagad, Rocket, or Upay account details
- Messages and requests submitted through support tickets
2.2 Automatically Collected Information
When you use cw999, our systems automatically record the following technical information:
- IP address and device type
- Browser type and version
- Operating system information
- Session duration and pages visited
- Referral URL and click history
- Cookie and local storage data
2.3 Transaction Information
We store details of your financial transactions, win/loss history, bonus usage, and account activity. This information is essential for responsible gaming monitoring and financial security.
cw999 will never directly ask for your payment PIN, password, or OTP. If you receive any such request, notify our support team immediately.
3 Purposes of Using Information
cw999 uses the information collected from you for the following purposes:
3.1 Account Management & Service Delivery
- Creating, verifying, and securing accounts
- Processing deposits and withdrawals — via bKash, Nagad, Rocket, and Upay
- Providing bonuses, cashback, and VIP rewards
- Ensuring technical support for gaming services
3.2 Customer Service & Communication
- Responding to your queries via live chat and email ([email protected])
- Sending important account-related notifications
- Sending security alerts and verification codes
3.3 Security & Fraud Prevention
- Detecting unusual transactions and suspicious activity
- Preventing multiple accounts
- Keeping minors from using the platform
- Ensuring responsible gaming
3.4 Platform Improvement
cw999 analyses user behaviour and preferences to improve the platform experience. This analysis is carried out in a fully anonymous manner and is not used to identify any individual.
4 Information Sharing & Disclosure
cw999 never sells or rents your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain circumstances:
4.1 Service Partners
Limited information is shared with trusted technology and payment partners for the purpose of operating our platform. These partners may only use the information for specified tasks and are bound by strict confidentiality agreements.
4.2 Legal Obligations
cw999 may be legally required to disclose necessary information pursuant to a court order or a lawful request from an authority. In such cases, only the requested information is provided.
4.3 Business Changes
In the event of a business merger or acquisition, your information may be transferred. You will be informed in advance and given the option to close your account if you do not accept the new policy.
cw999 never discloses your financial information, password, or payment details to game providers or third parties.
5 Cookies & Tracking Technologies
cw999 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and security — these cannot be disabled.
- Functional Cookies: Remember your language preferences and settings.
- Analytics Cookies: Collect anonymous data to understand how the platform is used.
5.2 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some cw999 services to not work properly.
6 Data Security Measures
cw999 has implemented industry-standard technical and administrative measures to protect your information:
6.1 Technical Security
- SSL (Secure Socket Layer) encryption — used for all data transfers
- Payment information stored with end-to-end encryption
- Two-Factor Authentication system
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
6.2 Administrative Security
- Strict access controls — only authorised staff can access sensitive information
- Employee training on privacy and data protection
- Rapid response plan in the event of a data breach
If a data breach occurs, we will notify affected users as quickly as possible and take protective measures.
7 Data Retention Period
cw999 retains your information only for as long as necessary:
- Active Account Data: Retained for as long as the account remains active.
- Financial Transaction Records: Retained for the period required by legal and financial obligations.
- Support Communications: Retained for a limited period after the issue is resolved.
- Analytics Data: May be retained in anonymous form over the long term.
When an account is closed, we delete your identifiable information after the required legal retention period. However, transaction and security logs may be kept in accordance with applicable law.
8 Your Rights & Choices
As a cw999 user, you have the following rights over your own information:
8.1 Viewing & Correcting Information
You can log in to your account at any time to view and update your profile information. Contact our support team to change your name, address, or payment details.
8.2 Deleting Information
When requesting account closure, you may also request deletion of your personal information. However, some information may need to be retained due to legal obligations or ongoing investigations.
8.3 Opting Out of Marketing Communications
You can stop receiving promotional messages at any time. Change this preference in your account settings or by contacting us directly at [email protected]. Note that you cannot opt out of important account-related notifications.
8.4 Data Portability
You can request an export of your transaction history and account summary. Contact [email protected] for this service.
9 Protection of Minors
cw999 provides services only to individuals aged 21 or older. We do not knowingly collect or process any personal information from anyone under the age of 21. Age verification is a mandatory step during registration.
If we become aware that any user has provided false information about their age, that account will be immediately closed and the related information will be deleted. If you become aware of a minor using the platform, please contact us.
10 Third-Party Services & Links
Some third-party services such as payment gateways (bKash, Nagad, Rocket, Upay) are used through the cw999 platform. These third-party services have their own privacy policies that are beyond our control.
We are not responsible for the privacy practices of these third parties. Please read the privacy policy of the relevant service to understand how your information is handled by payment services.
Game software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others) operate independently for the purpose of running their game engines. None of your identifiable information is sent directly to their servers.
11 Policy Changes & Updates
cw999 periodically reviews and updates this privacy policy. For significant changes, we will notify you in the following ways:
- Displaying a notice on the website
- Sending a message directly to your registered email
- Notifying you about the updated policy at login
Continued use of the platform after any changes will be considered your acceptance of the revised policy. If you do not agree to the new policy, please close your account and contact us.
12 Contact Us
If you have any questions, concerns, or complaints about this privacy policy, cw999's support team is always here for you. We provide assistance in both Bengali and English.
- Live Chat: 24 hours, 7 days a week
- Email: [email protected]
We will review your privacy-related requests properly and endeavour to respond. cw999 is committed to earning your trust and to properly protecting your information.
For help with anything related to your cw999 account, payments, or privacy, visit our FAQ page or speak with us directly via live chat.